Can I return something if I don’t like it?
You certainly can! It's simple. If you don't like it, return it! Just let us know why (drop a note in the return package) and we will refund your purchase immediately (excluding shipping) provided they are unworn, unwashed and within 30 days of your order. The apparel must be in re-sellable condition — free from deodorant marks, makeup stains and cigarette smoke or strong lingering odors.
Can I exchange something if I don’t like it?
Yes! Like on returns, just kindly drop a note in the package with a little feedback of what you did not like about the item - we love corrective criticism and kindness! Exchanges can only be made for items of equal or lesser value. Original Shipping charges are not refundable.
Where do I return my items?
Return your items to:
Off Leash Apparel
P.O. BOX 10752
Rochester, NY 14610
Do you ever not accept a return?
Yes. Non-qualifying returns are items that show any type of signs of wear, damage, scents, or alterations. These items will not be accepted and will be sent back to the customer.
Is return shipping free?
Unfortunately, the buyer is responsible for return shipping if the return is due to a wrong size or a change of mind. If for some reason the order is incorrect on our part, we will provide free shipping on the return.
Additional return information:
Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.